Area Leader
Company: Disability Solutions
Location: Austin
Posted on: October 17, 2024
Job Description:
Note: This position requires willingness to work a variable
schedule which includes hours in the evening and morning/early
afternoon, depending on current business needsAs an Area Leader,
you will manage the daily operations of a team of 15 to 30+ Service
Valets across 20 to 30+ apartment communities, ensuring effective
waste and recycling collection and promoting a culture of
excellence and safety. This role combines in-field supervision with
administrative tasks performed from a home office.Salary Range:
$40,000-$45,000Company Vehicle ProvidedWork Environment: You will
primarily work in-field at community properties with some duties
performed remotely from a home officeSchedule: This position
requires willingness to work a variable schedule which includes
hours in the evening and morning/early afternoon, depending on
current business needs. Flexibility is required as client needs may
vary; please discuss your availability with our recruiter or
operations leader.Responsibilities:
- Lead a team to ensure the consistent daily and nightly
completion of resident doorstep trash/recycling/compost pickup,
driving service excellence
- Create and manage schedules for Service Valets in collaboration
with the Operations Manager, considering labor budget and staffing
needs
- Provide on-call support to Service Valets and assigned
communities
- Drive system (iValet) compliance through consistent
communication, training, and development of all Service Valets
- Ensure all service tasks are completed within designated
timelines and maintain high standards of service
- Oversee adherence to safety and collection policies, and proper
use of personal protective equipment (PPE)
- Conduct monthly virtual training sessions and regular physical
check-ins to keep Service Valets updated on safety practices and
address operational concerns
- Actively monitor for safety incidents, report any occurrences
promptly, and quickly respond to any quality or safety issues
- Address concerns raised by residents and conduct regular
property visits to ensure client satisfaction and maintain quality
standards
- Track performance against key performance indicators (KPIs),
analyze data to identify trends, and recommend productivity
improvements
- Foster a supportive environment, promoting a welcoming and
inclusive atmosphere to help retain Service Valets
- Provide coaching and mentorship, addressing associate
development needs through targeted training opportunities
- Attend team meetings virtually, in person, or off-site as
required, driving iValet app compliance and overall professional
development
- Perform other duties as assignedQualifications:
- High school diploma or GED equivalent
- Proven track record in building and leading successful
teams
- Strong analytical skills with experience in data analysis and
spreadsheets
- Proficiency in MS Word, Outlook, Excel, and PowerPoint
- Solid understanding of basic employment law and customer
service principles
- Strong ability to prioritize tasks and manage workload to meet
client needs and deadlines
- Exceptional communication skills, strong organizational
ability, and a high level of integrity and accountabilityPhysical
Requirements and Special Conditions of Employment:
- Ability to lift/carry up to 50 lbs., navigate stairs, bend, and
reach overhead
- Work/drive outdoors and in varying weather conditions
- Ability to tolerate unpleasant odors
- Must possess a valid driver's license and safely operate a
company vehicle following local and state rules, as well as company
policiesComprehensive Benefits for Full-Time Associates:
- Health Benefits: Medical, dental, and vision coverage for you
and your family, including a Healthcare Savings Account (HSA) with
employer contributions and Flexible Spending Accounts for
healthcare and dependent care.
- Financial Security: 401k Savings Plan with company match,
comprehensive insurance options including disability, life,
AD&D, and business travel.
- Paid Time Off: Up to 20 days of PTO per year, plus 10 holidays,
1 floating holiday, and 1 volunteer day.
- Professional Development: Tuition reimbursement up to $5,250
per year and access to our online education center.
- Additional Benefits: Referral bonuses, pet insurance, associate
assistance programs, relief fund, discount programs, rewards,
recognition, and free access to Torch Fitness virtual programs.The
final compensation will be determined based on various factors,
including the candidate's location, level of experience, and skill
set. As such, it may fall outside the range listed above.The
application window is anticipated to close 60 days from the date
the job is posted.Are you a current Valet Living employee? If so,
click to apply.Valet Living is an Equal Opportunity Employer that
values the strength diversity brings to the workplace. We recruit,
employ, train, compensate, and promote without regard to race,
religion, creed, color, national origin, age, gender, sexual
orientation, gender identity, marital status, disability, veteran
status, or any other basis protected by applicable federal, state
or local law.Valet Living is committed to working with and
providing reasonable accommodations to individuals with
disabilities. If, because of a medical condition or disability, you
need a reasonable accommodation for any part of the application or
interview process, please contact us at and let us know the nature
of your request along with your contact information.Please note,
this is a dedicated e-mail box designed exclusively to assist
applicants with accommodation requests in relation to Valet
Living's recruiting process. Inquiries about the status of
applications will not receive a response from this e-mail box. We
will make accommodations during the recruitment process in
accordance with applicable law.
Keywords: Disability Solutions, Georgetown , Area Leader, Hospitality & Tourism , Austin, Texas
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