Customer Service Representative

Company: Community Health Centers
Location: Gonzales
Posted on: April 4, 2025

Job Description:

Are you ready to embark on an exciting and captivating career journey? Join our dynamic team as a Customer Service Representative (CSR) at our Lockhart Family Practice Center location and enjoy a workplace culture that fosters growth and rewards your hard work. Community Health Center of South Central Texas, Inc. (CHCSCT, Inc.), a FQHC, offers an array of benefits and incentives to make your experience even more rewarding.

Key Responsibilities:

* As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.
* Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
* Provides clerical support to assigned departments in the areas of patient registration.
* Maintain accurate and detailed records of customer interactions and transactions.
* Collaborate with internal teams to address customer needs and provide timely solutions.
* Release of patient information and appointments scheduling, and
* Data entry of client information into Electronic Health Records (EHR).

Benefits and Incentives:

* Competitive pay and performance-based incentives to recognize and reward your exceptional performance. You will have the opportunity to earn more than 10% of your based pay through additional incentives based on your individual and team performance.
* Comprehensive health, dental, vision, and life insurance plans to ensure your well-being,
* Paid time off and a generous holiday package to help you achieve a healthy work-life balance.
* Opportunities for career advancement and professional growth within our organization.
* Ongoing training, cross-training, and development programs to enhance your skills and knowledge.
* Exciting employee events and team-building activities to foster a positive workplace culture.

Qualifications:

* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and a customer-centric mindset.
* Ability to multitask and work efficiently in a fast-paced environment.
* Detail-oriented with good organizational and time management skills.
* Proficient computer skills.
* Previous customer service experience is preferred but not required.

Join our team and be part of a supportive and collaborative environment where your contributions are valued and recognized. Apply now to embark on a fulfilling career as a Customer Service Representative and enjoy the benefits, incentives, and growth opportunities that await you.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance

Shift: Day shift

Weekly Day Range: Monday to Friday

Workplace Setting:

* In-person
* Office

Experience: Customer Service Representative: 1 year (Preferred)

Language(s): Spanish (Preferred)

Work Location: In person in Bastrop, Elgin, Gonzales, Lockhart, Luling, Seguin, and Victoria TX.

To Apply:

Please send a resume and cover letter to [email protected]. An additional application form will be required to be considered for the role.

Keywords: Community Health Centers, Georgetown , Customer Service Representative, Hospitality & Tourism , Gonzales, Texas