Patient Account Representative
Company: Guidehouse
Location: San Antonio
Posted on: October 29, 2024
Job Description:
Job Family:Patient Account RepresentativeTravel
Required:NoneClearance Required:NoneWhat You Will Do:Immediate
hiring underway! Hybrid opportunities in San Antonio, TX.Guidehouse
is experiencing exponential growth, driven by an inclusive culture
with a desire to see all succeed! We'd like the opportunity to
welcome you onboard.These are hybrid positions working three days
from home and two days in our San Antonio office.In this full-time
role, we offer a comprehensive, total rewards package that includes
competitive compensation and a flexible benefits package that
reflects our commitment to creating a diverse and supportive
workplace.The Patient Account Representative is an extension of a
client's business office staff. Representatives are responsible for
taking in-coming and making out-going calls to patients and
insurance companies to resolve account balances. All client
policies and procedures are followed. Representatives will perform
any and all job-related duties as assigned. -Essential Job
Functions:
- -Heavy outbound calling -
- Account Review
- Customer Service
- Account Updates
- Medical Billing
- Strong Verbal / Written Communication Skills - -Experience
needed for insurance focused opportunities: - - - - -
- Appeals & Denials
- Medicare/Medicaid
- Commercial & Federal insurance carriers
- Insurance Follow-up
- UB-04 & CMS 1500
- Responsible for working on 40-70 Accounts Per Day -Duties and
Responsibilities
- Complete all business-related requests and correspondence from
patients and insurance companies.
- Minimum call requirement for self-pay representatives is 75
calls a day.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas
of improvement. -Client Responsibility
- Research and respond to all patient inquiries received by
telephone and mail.
- Update patient demographic information and initiate account
adjustments.
- Try to resolve account balances to zero prior to accounts being
forwarded to an outside agency for collections.What You Will Need:
- High School Diploma or equivalent required.
- 1+ year experience working in customer service or Healthcare
setting.
- For insurance specific clients: 1+ year medical provider
experience working with UB04, appeals & denials.
- Strong customer service skills / customer service experience
required
- PC skills in a Windows environment are required specifically
Microsoft Word and Excel.What Would Be Nice To Have:
- Knowledge and utilization of desktop applications to include
Word and Excel is essential for job responsibilities.
- Ability to initiate and follow through on projects and work
independently with minimal supervision. What We Offer:Guidehouse
offers a comprehensive, total rewards package that includes
competitive compensation and a flexible benefits package that
reflects our commitment to creating a diverse and supportive
workplace.Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive
bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible
Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning
Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse
is an Equal Employment Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry,
citizenship status, military status, protected veteran status,
religion, creed, physical or mental disability, medical condition,
marital status, sex, sexual orientation, gender, gender identity or
expression, age, genetic information, or any other basis protected
by law, ordinance, or regulation.Guidehouse will consider for
employment qualified applicants with criminal histories in a manner
consistent with the requirements of applicable law or ordinance
including the Fair Chance Ordinance of Los Angeles and San
Francisco.If you have visited our website for information about
employment opportunities, or to apply for a position, and you
require an accommodation, please contact Guidehouse Recruiting at
1-571-633-1711 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodation.Guidehouse does not
accept unsolicited resumes through or from search firms or staffing
agencies. All unsolicited resumes will be considered the property
of Guidehouse and Guidehouse will not be obligated to pay a
placement fee.
Keywords: Guidehouse, Georgetown , Patient Account Representative, Other , San Antonio, Texas
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